Access Texas Department of Banking free on-demand webinar “Consumer Holiday Spending Tips” by clicking here to register.
Access Texas Department of Banking free on-demand webinar “Consumer Holiday Spending Tips” by clicking here to register.
Knowledge…
Knowledge…
Knowledge…
… is power!
… is power!
… is power!
Consumers increasingly rely on computers and the internet – the “cyber” world for everything from communicating to paying bills online. While the benefits of faster and more convenient cyber services are clear, the risks posed by these services, as well as the strategies for preventing or recovering from cyber related crimes, may not be as well-known by some consumers and business owners. Here are some helpful tips and guidelines to help you safely navigate while enjoying the benefits and conveniences of the online world. To learn more, click on the internet security picture below.
Click each topic to learn more:
How to Spot Spoof Websites:
Fraudulent websites look like the real thing and can fool you if you don’t know what to look for. In a website spoofing attack, a scammer will attempt to make a malicious website look exactly like a legitimate one that the victim knows and trusts with the intention of misleading visitors to a phishing site to harvest secure information.
Here are a few items to verify whether a website is real or not:
1. Look for “.bank”
- First Texas Bank’s homepage is www.firsttexasbank.bank.
- If you do not see .bank, chances are the website is fraudulent.
- While our website address uses “.bank”, our online banking login address uses “.net”. If you are concerned you have the incorrect online banking address, you can login via any page on our website, on the header.
2. Look for Security Indicators
- Every First Texas Bank web page will have HTTPS:// in the address.
- The “s” after http indicates the connection between your computer and the website is “secure”.
- Click on the lock icon in the address bar to see the digital certificate. The certificate should include www.firsttexasbank.bank.
SPOOF WEBSITE:
REAL WEBSITE:
REAL WEBSITE:
***NOTE: If you have received a suspicious message, whether it arrived via email, text, or another channel, do not click on any of the links or attachments in the message, and do not reply to the message! Instead, call us at 512-863-2567, or visit our Contact us page, and we can help determine if the message you received was legitimate.
***NOTE: If you have received a suspicious message, whether it arrived via email, text, or another channel, do not click on any of the links or attachments in the message, and do not reply to the message! Instead, call us at 254-634-2132, or visit our Contact us page, and we can help determine if the message you received was legitimate.
***NOTE: If you have received a suspicious message, whether it arrived via email, text, or another channel, do not click on any of the links or attachments in the message, and do not reply to the message! Instead, call us at 512-556-3691 or visit our Contact us page, and we can help determine if the message you received was legitimate.
In today’s fast paced world, we know that our customers do not want problems but SOLUTIONS. We take pride in offering banking technology tools, but particularly – we take pride in our personal service and dedication to our customers. Let First Texas Bank’s dedicated bankers provide you with the SOLUTIONS that meet your financial needs.
1. What is the bank’s routing number?
114903103
2. How can I get the bank’s current interest rates?
Please call the bank at any of our locations to inquire about our current interest rates.
3. How do I download or print my statement?
After logging into Digital Banking, go to the “Documents” section of the main menu. When prompted to choose “Statements” or “Tax Forms”, choose “Statements”. Then, select the account and date range that you wish to view in the box on the right side of the screen. Your statement should pull up in the box located in the center of the screen. Click on the disc icon located at the top right corner of the statement view screen. This will bring up a PDF version of your statement that you can either download or print.
4. Where are the forms located in the new Digital Banking?
After logging into Digital Banking, the forms are located under the “Request for Services/Information” section of the main menu. You will then look for the box “Or Choose a Form to Submit” listed under the Support Center heading.
5. How can I view/print a copy of a cleared check?
After logging into Digital Banking, click on the check transaction in your transaction history, you can download/print a copy of the transaction and check by clicking on the underlined down arrow icon located at the top right-hand corner of the red box on this screen. Once you click on this icon, a box will appear and let you select the type of file and the date range. Select PDF from the menu and you will be able to print or download the PDF document that it creates.
6. How do I print/download my transaction history?
Once you are logged into your account, select “View Accounts” from the main menu. Select the account that you wish to view by clicking on the appropriate box. This should list your most recent transactions. You can download/print transactions by clicking on the underlined down arrow icon located at the top right-hand corner of the red box on this screen. Once you click on this icon, a box will appear to select the appropriate date range and download format. You will then be able to print or save the document that is created.
7. Does First Texas Bank offer Notary services?
First Texas Bank offers Notary Services, free of charge, at all of our bank locations. Please be advised that First Texas Bank does not provide witnesses when providing notary services.
8. Can I get copies of my previous bank statements?
Digital Banking can provide up to 24 months of previous bank statements through the “Documents” section. The bank can provide you with up to 5 years of previous bank statements upon request. Please be aware that research and statement fees may apply.
9. How do I log on for the first time?
After receiving the invite email from First Texas Bank, click on the link to connect. The system will ask you for your secret answer and walk you through an initial registration process, which includes selecting your login ID, password, security questions and answers and registering your device for Out of Band Authentication.
10. What is Out of Band Authentication (OOBA)?
OOBA is an additional security feature that improves the security of your online accounts by using your registered devices to verify your identity. OOBA will be received by either a push notification through the Duo Mobile App, passcode via text, or an automated direct phone call to a dedicated number.
11. How often am I required to use OOBA?
Once you have registered the device in which you will receive OOBA, and you have marked “remember this device” on your login screen, you will only be prompted for OOBA under the following conditions:
- When you change the device that you are using to login;
- If using the same device and the device has had an update; or
- Once every 60 days.
12. Will OOBA be required at any additional screens for my online access?
The bank may choose to have additional stop points within your online access requiring OOBA. Some of those stop points may include changing your Debit Card Pin, increased P2P or External Transfers, increased Bill Pay limits, etc.
13. What are the password specifications?
The password must consist of at least 8 characters including one lower-case letter, one upper case letter, one number and one special character.
14. How many invalid password attempts before the user is disabled?
3
15. Will the password for the customer expire?
No
16. How many days of inactivity before a user is disabled?
120
17. How many days from the invite will a new user have to login without being disabled?
21
18. What does it mean if a user logs in and is asked security questions that they did not select?
This signifies that either the user has entered an invalid username or the profile has been disabled for inactivity.
19. Must a user select three security questions and answers?
Yes
20. Are the security answers case sensitive or required to be a certain length?
The security answers are not case sensitive and must be at least 4 characters long.
21. How does the “Forgot Password” link work?
- Click forgot password
- Enter your user name
- Answer security question
- A screen will appear that states “Check your email for a link to finish the password reset process”
- An email will be sent that contains a one-time use link with a specific password reset key included in the link (link is only good for one day)
- Click on the link from the email and that takes you to the Digital Banking
- Enter your user name
- Then choose your new password
22. How does the “Forgot Username” link work?
- Click on “Forgot Username”
- Enter your email address
- Answer a security question
- A screen will appear that states “Check your email for a link to login”
- An email that contains a one-time use link with specific forgot user name key included in the link will be sent to you (link is only good for one day)
- Click on the the link from the email. This will take you to our Digital Banking page
- The username will automatically be filled out on the username field
23. Where can I go to view my transaction activity?
Once you are logged into your account, select “View Accounts” from the main menu. Select the account that you wish to view by clicking on the appropriate box. This should list your most recent transactions.
24. What if one of my accounts does not appear on my account list?
You must be an owner on an account to have it listed. If an account falls into this category and is not shown on your listing, simply call customer service at (512) 863-2567 to have it added.
25. How can I report my debit card as lost or stolen?
During business hours, call our Customer Service department at (512) 863-2567. After hours, please call (844) 202-5333. You may also report your card lost or stolen through your Digital Banking under Card Management.
26. How can I protect my Debit Card?
The Manage Cards option on your main menu provides each customer the capability of turning your Debit Card ON and OFF. Turning your card OFF only impacts future debit card (POS or ATM) transactions. Any previously authorized or recurring transaction will still occur and the OFF feature will have no bearing on any other type of transaction(s) in your account.
Additionally, if you’re concerned your PIN number has been compromised, you can change your Debit Card PIN number as well.
27. What other services are available through my Digital Banking related to my Debit Card?
There are a number of convenient debit card related functions that can be provided through your digital banking access, click on Manage Cards from your main menu.
- Activate your Debit Card-If you have received a newly issued, or reissued card you can activate your card.
- Name your Debit Card-Only the last 4 digits of your card number is displayed. To recognize who the card belongs to you can simply edit and assign a name to each card.
- Change your Debit Card Pin- If you have forgotten or have concerns that someone has gained access to your PIN, you can simply change it by entering a new PIN.
- Card On and Off-See question 26 for details. In addition, you can set up a schedule of when you want your card on or off. This schedule can be set by specific hours and days of the week.
- Card Transaction Alerts-Through the Debit Card Manage Alerts you can setup and receive an email alert anytime your debit card is used. If you receive an alert on a transaction that you did not authorize you can notify the bank or turn your card off to prevent any further fraudulent transactions.
- Travel Notifications-If you will be traveling, sending us travel notifications informs us of upcoming trips to assist us during the monitoring of your debit card activity. This information will help us to recognize possible fraudulent activity.
- Temporarily Increase Debit Card Spending Limits-When you need to make a larger purchase that exceeds your normal debit card limits, this feature allows you to increase your spending limit for a 30-minute window. Limits, including available balance and additional security measures may apply.
- Dispute Debit Card Transactions-During your account review, if you see a debit card transaction that should not have posted to your account, select the transaction, then choose “Report an issue with this transaction.”
- Report your card lost or stolen – A quick and secure way to report your card lost or stolen 7 days a week, 24 hours a day.
28. Can I pay bills or transfer money through my digital banking?
The Move Money on your main menu provides you options to pay bills and transfer money.
- Transfer-you can perform transfers between the accounts you have access to with First Texas Bank.
Additional terms and conditions apply, dollar limits and additional security requirements may be required for the following services.
- Bill Pay-complete the online enrollment, provides you the capabilities of paying your bills online.
- Person to Person (P2P)-Money can be transferred from a consumer account to another consumer, regardless of where they bank.
- External Transfer-Consumer and business customers can transfer money from or to same ownership accounts at other banks.
29. What is Digital Wallet?
Digital Wallet is a mobile device system that securely stores a person’s debit card information and allows you to make purchases without ever reaching for you physical debit card. Customers can now check out in a store or online with their smartphone, tablet, smartwatch and more!
After adding your card to your preferred wallet application, please call any one of our First Texas Bank branches to activate it. If you are calling after hours, please call 1-844-202-5333 to activate your digital card.
1. What is the bank’s routing number?
111923937
2. How can I get the bank’s current interest rates?
Please call the bank at any of our locations to inquire about our current interest rates.
3. How do I download or print my statement?
After logging into Digital Banking, Go to “Documents” section of the main menu. When prompted to choose “Statements” or “Tax Forms”, choose “Statements”. Then select the account and date range that you wish to view in the box on the right side of the screen. Your statement should pull up in the box located in the center of the screen. Click on the disc icon located at the top right corner of the statement view screen. This will bring up a PDF version of your statement that you can either download or print.
4. Where are the forms located in the new Digital Banking?
After logging into Digital Banking, go to “Request for Services/Information” section of the main menu. You will then look for the button “Choose a Form to Submit” under the Submit A Form Heading.
5. How can I view/print a copy of a cleared check?
After logging into Digital Banking, click on the check transaction in your transaction history, you can download/print a copy of the transaction and check by clicking on the underlined down arrow icon located at the top right-hand corner of the red box on this screen. Once you click on this icon, a box will appear and let you select the type of file and the date range. Select PDF from the menu and you will be able to print or download the PDF document that it creates.
6. How do I print/download my transaction history?
Once you are logged into your account, select “View Accounts” from the main menu. Select the account that you wish to view by clicking on the appropriate box. This should list your most recent transactions. You can download/print transactions by clicking on the underlined down arrow icon located at the top right-hand corner of the red box on this screen. Once you click on this icon, a box will appear and let you select the type of file and the date range. Select PDF from the menu and you will be able to print or download the PDF document that is created.
7. Does First Texas Bank offer Notary services?
First Texas Bank offers Notary Services, free of charge for customers, at all of our bank locations. Please be advised that First Texas Bank does not provide witnesses when providing notary services.
8. Can I get copies of my previous bank statements?
Digital Banking can provide up to 12 months of previous bank statements through the “Documents” section. The bank can provide you with 5 years of previous bank statements upon request. Please be aware that research and statement fees may apply.
9. How do I log on for the first time?
After receiving the invite email from First Texas Bank, click on the link to connect. The system will ask you for your secret answer and walk you through an initial registration process, which includes selecting your login ID, password, security questions and answers and registering your device for Out of Band Authentication.
10. What is Out of Band Authentication (OOBA)?
OOBA is an additional security feature improves the security of your online accounts by using your registered devices to verify your identity. OOBA will be received by either push notification through the Duo Mobile App, passcode via text or an automated direct phone call to a dedicated number.
11. How often am I required to use OOBA?
Once you have registered the device in which you will receive OOBA, and you have marked “remember this device” on your login screen, you will only be prompted for OOBA under the following conditions:
When you change the device that you are using to login; If using the same device and the device has had an update; or Once every 30 days.
12. Will OOBA be required at any additional screens for my online access?
The bank may choose to have additional stop points within your online access requiring OOBA. Some of those stop points may include changing your Debit Card Pin, increased P2P or External Transfers, increased Bill Pay limits, etc.
13. What are the password specifications?
The password must consist of at least 8 characters, including one lower-case letter, one upper case letter, one number and one special character.
14. How many invalid password attempts before the user is disabled?
3
15. Will the password for the customer expire?
No
16. How many days of inactivity before a user is disabled?
120
17. How many days from the invite will a new user have to login without being disabled?
21
18. What does it mean if a user logs in and is asked security questions that they did not select?
This signifies that either the user has entered an invalid username or the profile has been disabled for inactivity.
19. Must a user select three security questions and answers?
Yes
20. Are the security answers case sensitive or required to be a certain length?
The security answers are not case sensitive and must be at least 4 characters long.
21. How does the “Forgot Password” link work?
Click “Forgot Password”
Enter your user name
Answers security question
A screen will appear that states “Check your email for a link to finish the password reset process”
An email that contains a one-time use link with a specific password reset key included in the link (link is only good for one day)
Click on the link from the email and that takes you to the Digital Banking
Enter your user name
Then choose a new password
22. How does the “Forgot Username” link work?
Click “Forgot Username”
Enter your email address
Answer a security question
A screen will appear that states “Check your email for a link to login”
An email that contains a one-time use link with specific forgot user name key included in the link will be sent to you. (Link is only good for one day)
Click on the link from the email. This will take you to our Digital Banking page.
The user name will automatically be filled out on the user name field
23. Where can I go to view my transaction activity?
Once you are logged into your account, select “View Accounts” from the main menu. Select the account that you wish to view by clicking on the appropriate box. This should list your most recent transactions.
24. What if one of my accounts does not appear on my account list?
You must be an owner on an account to have it listed. If an account falls into this category and is not shown on your listing, you can send a Message to us using your digital banking or simply call customer service, at (254) 634-2132, to have it added.
25. How can I report my debit card as lost or stolen?
During business hours, call our Customer Service department at (254) 634-2132. After hours, please call (844) 202-5333. You may also report our card lost or stolen through your Digital Banking under Manage Cards.
26. How can I protect my Debit Card?
The Manage Cards option on your main menu provides each customer the capability of turning your Debit Card ON and OFF. Turning your card OFF only impacts future debit card (POS or ATM) transactions. Any previously authorized or recurring transaction will still occur and the OFF feature will have no bearing on any other type of transaction(s) in your account.
Additionally, if you’re concerned your PIN number has been divulged, you can change your Debit Card PIN number as well. With a PIN change, additional security features may apply.
27. What other services are available through my Digital Banking related to my Debit Card?
There are a number of convenient debit card related functions that can be provided through your digital banking access, click on Manage Cards from your main menu.
- Activate your Debit Card-If you have received a newly issued, or reissued card you can activate your card.
- Name your Debit Card-Only the last 4 digits of your card number is displayed. To recognize who the card belongs to you can simply edit and assign a name to each card.
- Change you Debit Card Pin- If you have forgotten your PIN or have concerns that someone has gained access to your PIN, you can simply change your PIN. Additional security measures may apply.
- Card On and Off-See question 26 for details. In addition, you can set up a schedule of when you want your card on or off. This schedule can be set by specific hours and days of the week.
- Card Transaction Alerts-Through the Debit Card Manage Alerts you can setup and receive an email alert anytime your debit card is used. If you receive an alert on a transaction that you did not authorize you can notify the bank or turn your card off to prevent any further fraudulent transactions.
- Travel Notifications-If you will be traveling, sending us travel notifications informs us of upcoming trips to assist us during the monitoring of your debit card activity. This information will help us to recognize possible fraudulent activity.
- Temporarily Increase Debit Card Spending Limits-When you need to make a larger purchase that exceeds your normal debit card limits, this feature allows you to increase your spending limit for a 30-minute window. Limits, including available balance and additional security measures may apply.
- Dispute Debit Card Transactions-During your account review, if you see a debit card transaction that should not have posted to your account, select the transaction, then choose “Report an issue with this transaction.”
28. Can I pay bills or transfer money through my digital banking?
The Move Money on your main menu provides you options to pay bills and transfer money.
Transfer-you can perform transfers between the accounts you have access to with First Texas Bank.
Additional terms and conditions apply, dollar limits and additional security requirements may be required for the following services.
Bill Pay-complete the online enrollment, provides you the capabilities of paying your bills online.
Person to Person (P2P)-Money can be transferred from a consumer account to another consumer, regardless of where they bank.
External Transfer-Consumer and business customers can transfer money from or to same ownership accounts at other banks.
29. What is Digital Wallet?
Digital Wallet is a mobile device system that securely stores a person’s debit card information and allows you to make purchases without ever reaching for your physical debit card. Customers can now check out in a store or online with their smartphone, tablet, smartwatch and more! After adding your card to your preferred wallet application, please call any one of our First Texas Bank branches to activate it.
If you care calling after hours, please call 1-844-202-5333 to activate your digital card.
1. What is the bank’s routing number?
111903931
2. How can I get the bank’s current interest rates?
Please call the bank at any of our locations to inquire about our current interest rates.
3. How do I download or print my statement?
Go to the “Documents” section of the main menu. Choose the account and date range that you wish to view in the box on the right side of the screen. Your statement should pull up in the box located in the center of the screen. Click on the disc icon located at the top right corner of the statement view screen. This will bring up a PDF version of your statement that you can either download or print.
4. Where are the forms located in the new Digital Banking?
The forms are located under the “Request for Services/Information” section of the main menu. You will then look for the box “Choose a Form to Submit” listed under the Support Center Heading.
5. How can I view/print a copy of a cleared check?
Once you click on the check transaction in your transaction history, you can download/print a copy of the transaction and check by clicking on the underlined down arrow icon located at the top right-hand corner of the red box on this screen. Once you click on this icon, a box will appear and let you select the type of file and the date range. Select PDF from the menu and you will be able to print or download the PDF document that it creates.
6. How do I print/download my transaction history?
Once you are logged into your account, select “View Accounts” from the main menu. Select the account that you wish to view by clicking on the appropriate box. This should list your most recent transactions. You can download/print transactions by clicking on the underlined down arrow icon located at the top right-hand corner of the red box on this screen. Once you click on this icon, a box will appear and let you select the type of file and the date range. Select PDF from the menu and you will be able to print or download the PDF document that it creates.
7. Does First Texas Bank offer Notary services?
First Texas Bank offers Notary Services, free of charge for customers, at all of our bank locations. Please be advised that First Texas Bank does not provide witnesses when providing notary services.
8. Can I get copies of my previous bank statements?
12 months of previous bank statements are available for downloading or printing through the “Documents” section of your Digital Banking. The bank can provide you with 5 years of previous bank statements upon request. Please be aware that research and statement fees may apply.
9. How do I log on for the first time?
After receiving the invite email from First Texas Bank, click on the link to connect. The system will ask you for your secret answer and walk you through an initial registration process, which includes selecting your login ID, password, security questions and answers and registering your device for Out of Band Authentication.
10. What is Out of Band Authentication (OOBA)?
OOBA is an additional security feature used when logging into your accounts online. OOBA will replace your security questions and answers. OOBA will be received by either a push notification through the Duo Mobile App, passcode via text or an automated direct phone call to a dedicated number.
11. How often am I required to use OOBA?
Once you have registered the device in which you will receive OOBA, and you have marked “remember this device” on your login screen, you will only be prompted for OOBA under the following conditions:
- When you change the device that you are using to login;
- If using the same device and the device has had an update; or
- Once every 60 days.
12. Will OOBA be required at any additional screens for my online access?
The bank may choose to have additional stop points within your online access requiring OOBA. Some of those stop points may include changing your Debit Card Pin, increased P2P or External Transfers, increased Bill Pay limits, etc.
13. What are the password specifications?
The password must consist of at least 8 characters, 1 of which must be a lower-case letter, upper case letter, number and special character.
14. How many invalid password attempts before the user is disabled?
3
15. Will the password for the customer expire?
No
16. How many days of inactivity before a user is disabled?
120
17. How many days from the invite will a new user have to login without being disabled?
21
18. What does it mean if a user logs in and is asked security questions that they did not select?
This signifies that either the user has entered an invalid username or the profile has been disabled for inactivity.
19. Must a user select three security questions and answers?
Yes
20. Are the security answers case sensitive or required to be a certain length?
The security answers are not case sensitive and must be at least 4 characters long.
21. How does the “Forgot Password” link work?
- User clicks forgot password
- User enter their user name
- User answers security question
- User will see screen that states “Check your email for a link to finish the password reset process”
- User is sent an email that contains a one-time use link with a specific password reset key included in the link (link is only good for one day)
- User clicks on the link from the email and it takes them to the online banking
- Uses enters their user name
- User then chooses a new password
22. How does the “Forgot Username” link work?
- User clicks forgot user name
- User enters their email address
- User answers a security question
- User will see a screen that states “Check your email for a link to login”
- User is sent an email that contains a one-time use link with specific forgot user name key included in the link (link is only good for one day)
- User clicks the link from the email and it takes them to the online banking
- The user name will automatically be filled out on the user name field
23. Where can I go to view my transaction activity?
Once you are logged into your account, select “View Accounts” from the main menu. Select the account that you wish to view by clicking on the appropriate box. This should list your most recent transactions.
24. What if one of my accounts does not appear on my account list?
You must be an owner on an account to have it listed. If an account falls into this category and is not shown on your listing, simply call customer service, at (512) 556-3691, to have it added.
25. How can I report my debit card as lost or stolen?
During business hours, call our Customer Service department at (512) 556-3691. After hours, please call (844) 202-5333.
26. How can I protect my Debit Card?
The Manage Cards option on your main menu provides each customer the capability of turning your Debit Card ON and OFF. Turning your card OFF only impacts future debit card (POS or ATM) transactions. Any previously authorized or recurring transaction will still occur and the OFF feature will have no bearing on any other type of transaction(s) in your account.
Additionally, if you’re concerned your PIN number has been divulged, you can change your Debit Card PIN number as well.
27. What other services are available through my Digital Banking related to my Debit Card?
There are a number of convenient debit card related functions that can be provided through your digital banking access, click on Manage Cards from your main menu.
- Activate your Debit Card-If you have received a newly issued, or reissued card you can activate your card.
- Friendly Name your Debit Card-Only the last 4 digits of your card number is displayed. To recognize who the card belongs to you can simply edit and assign a name to each card.
- Card On and Off-See question 26 for details. In addition, you can set up a schedule of when you want your card on or off. This schedule can be set by specific hours and days of the week.
- Card Transaction Alerts-Through the Debit Card Manage Alerts you can setup and receive an email alert anytime your debit card is used. If you receive an alert on a transaction that you did not authorize you can notify the bank or turn your card off to prevent any further fraudulent transactions.
- Travel Notifications-If you will be traveling, sending us travel notifications informs us of upcoming trips to assist us during the monitoring of your debit card activity. This information will help us to recognize possible fraudulent activity.
28. Can I pay bills or transfer money through my digital banking?
The Move Money on your main menu provides you options to pay bills and transfer money.
- Transfer-you can perform transfers between the accounts you have access to with First Texas Bank.
Additional terms and conditions apply, dollar limits and additional security requirements may be required for the following services.
- Bill Pay-complete the online enrollment, provides you the capabilities of paying your bills online.
- Person to Person (P2P)-Money can be transferred from a consumer account to another consumer, regardless of where they bank.
- External Transfer-Consumer and business customers can transfer money from or to same ownership accounts at other banks.